Website Gateway Domestic Violence


General Statement of Duties: Oversees the day-today operations and affairs of the shelter. Provides training for direct services staff. Responsible for scheduling and approving time off and maintaining adequate shelter coverage. Responsible for leading the residents well-being including: advocacy, intakes, assigning residents to staff, crisis line coverage and shelter coverage. The Residential Director will assist in recruiting, training and supervision of all shelter staff, relief staff, interns and volunteers. Responsible for shelter safety.

Supervision Received: Works under the supervision of the Deputy Director

Supervision Exercised: Responsible for supervision of all shelter staff, relief staff, interns and volunteers who work in the shelter and on the crisis line.

Duties and Responsibilities: These may not include all duties and responsibilities for Residential Director. Others may be added or substituted at discretion of supervisor as service delivery needs arise.

Client Services

o Supervises the care all residents/clients are receiving while in shelter are of quality service.

o Serves as back-up on rotating basis; on-call; days/nights/weekends.

o May provide coordinated services with both residential programs and the nonresidential program as a means of maintaining and strengthening cooperation and coordination within the agency.

o Supervises advocacy and follow up services as needed; acts as liaison between local agencies and clients when necessary; oversees the completion of child abuse reports when necessary in a timely manner according to required protocol.

o Provides regular supervision to residential staff (group and individual), facilitates weekly team meetings, conducts timely evaluations on staff performance in accordance with personnel policies. Oversees the staff’s maintenance of completed client files, including: standard forms, progress notes; client contacts; prepares and collects statistical data on a monthly, quarterly, yearend/regular basis.

o Maintains confidentiality within the team.

o Resolves issues or problems among staff utilizing ethical communication, conflict resolution skills.

o Oversees that proper safety precautions and security procedures are followed.

o Provides client advocacy, housing-focused case management, safety planning, and direct referrals for victims and their dependent children.

o Provides emergency line and shelter coverage.


o Provides residential training for direct services staff through initial training in shelter procedures, and ongoing co-facilitation of cases. Responsible for maintaining communication with the Deputy Director and the Executive Director regarding individual staff members progress in training and ongoing performance.

o Responsible for the coordination and maintenance of scheduling to provide adequate shelter coverage. Includes approving leave, scheduling staff, relief staff, back-up and holiday scheduling.

o Review and compile timesheets, paperwork, and statistics in a timely manner.

o Provide supervision for staff, interns, and volunteers working in the shelter.

o Participate in recruiting and hiring. Monitor employee performance and complete regular employee performance reviews. Communicates personnel problems to Deputy Director and the Executive Director.

o Maintain master client file. Assign resident cases. Responsible for
communicating service trends and caseload information to Deputy Director and the Executive Director.

Community work

o Public Speaking in the community and participation and promotion of volunteer training and other functions is expected.

o Integral member of the management team which includes weekly meetings,
development of policy and programs and problem solving agency issues.

o Responsible for maintaining, collecting and recording statistics and providing
monthly/quarterly report for various grant requirements.

Required Knowledge, Skills and Abilities

• Prior supervisory of shelter staff experience

• Knowledge of and ability to utilize basic supervisory skills

• Extensive knowledge of the dynamics of domestic violence, DV advocacy counseling skills, methods, and abilities

• Ability to translate clinical knowledge into concrete training skills

• High level of flexibility and ability to communicate clearly in close work relationships with others

• Ability to work with community people in a broad range of activities and to maintain productive relationships in difficult situations

• Understanding of team concept and ability to work well within a team

• Ability to maintain working relationships with fellow workers, police, and other agency personnel

• Ability to organize and prioritize aspects of work and to follow through on all work assigned

• Knowledge of positive confrontation skills and ability to appropriately apply these skills with clients and staff

• Ability to act and react in stressful or threatening situations with effective and appropriate crisis intervention skills

• Ability to assess information and make responsible decisions

• Ability to communicate clearly in both oral and written form

• Planning and organizational skills

• Ability to take initiative to develop and complete projects

• Ability to focus individually and as team member in constructive ways

• Knowledge of Housing First intervention

• Trauma-informed trained

• Sensitivity to cultural and socioeconomic characteristics of population served

• Strong knowledge of local housing resources

• Familiarity with harm reduction practices

• Understanding of low-barrier care

Education: Master’s Degree in Social Work, Human Services, Sociology, Counseling, or related field

Experience: 3-5 five years in human services field demonstrating a working knowledge of the dynamics of domestic violence or equivalent experience; prior supervisory experience in a similar setting required. A combination of education and experience may be considered.

Work Environment: Work is generally confined to a standard residential facility environment. The nature of the work may subject the employee to potentially threatening situations from time to time.

COVID-19 Statement: As the shelter has a small number of client beds, no more than 2 shelter staff members work in the same building during the same shift. Masks, face shields, hand sanitizer and disinfecting wipes are all provided to every employee. All shelter clients are also required to wear masks while on the premises.

Compensation: $49,000 – $55,000 + great benefits. Starting in 2021, company will pay 80% of healthcare insurance plan, 100% of life insurance plan, and 100% of vision. $500 hiring bonus after 30 days.

Gateway Domestic Violence Service’s Policy of Nondiscrimination: It is the policy of Gateway Domestic Violence Services to provide services, hire employees, and recruit volunteers without regard to race, color, age, religious beliefs, national origin, actual or perceived sex including gender identity, gender expression, immigration status, creed, ethnicity, disability, actual or
perceived sexual orientation, level of education, spoken language, financial status, military status, or any other consideration prohibited by law.


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