Crossroads Safehouse

Working to create a community free of domestic violence.

Purpose: The Housing Case Manager is responsible for providing comprehensive case management services to Road to Home participants, including assistance in securing and maintaining stable housing, connecting to appropriate community resources, and providing strengths-based case management with a trauma-informed approach.
Essential Functions
Case Management
• Provides individualized case management services to participants; conducts intakes and needs assessments and creates an individual service plan to ensure housing stability; supports each client’s needs and goals and connects clients to appropriate resources and referrals.
• Engages in mobile advocacy through home visits, off-site case management meetings, client accompaniment to key appointments, etc.
• Assists participants in meeting self-defined goals as it relates to securing and maintaining housing.
• Serves as a staff team member; participates in client case management, staff meetings, and team efforts in problem-solving, applicable program, and policy development, program evaluation, and planning.
• Works effectively to meet participants’ needs and works to resolve individual barriers through follow-up, advocacy, and collaboration with Road to Home staff and other community partners.
• Utilizes best practices in service delivery, such as trauma-informed case management, motivational interviewing, harm reduction, and housing-first practices.
Housing Advocacy/Community Relations
• Assists participants with housing navigation, housing search and lease-up, in partnership with other Housing Program staff.
• Engages in landlord outreach and community partnership development.
• At the direction of the RTH Program Manager, participates in the Northern Colorado Continuum of Care and the coordinated entry system (CAHPS).
Other Responsibilities
• Maintains accurate and timely data records of activities, case management notes, financial assistance and other services provided to each client.
• Assists in maintaining the Road to Home residential shelter space and helps ensure the readiness of rooms for occupancy.
• Participates as a member of Crossroads Domestic Abuse Response Team, including up to two 12-hour on-call shifts per month (paid).
• Other duties as assigned to support the mission of the organization.

• Bilingual Proficiency in Spanish/English
• Understanding of the complexity and intersections of poverty, homelessness, domestic violence, mental illness, trauma, and substance use.
• Strong interpersonal and oral communication skills; ability to communicate with diverse audiences.
• Ability to manage multiple tasks and priorities, including balancing direct service responsibilities with effective organizational and administrative responsibilities.
• Current valid driver’s license, insurance, and vehicle with a good driving record required.
• Background check required.
• A post-secondary education in social work, sociology, human and family studies, or a related field.
• Experience working in a diverse and culturally responsive environment.
• Experience (professional and/or lived) related to housing, domestic violence and/or homelessness.
• Ability to lift 40 pounds; Ability to climb a flight of stairs.

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