Website Gateway Domestic Violence Servies

General Statement of Duties: Oversee and supervise nonresidential counseling services to victims of domestic violence and their children, to include crisis intervention, intake services, individual and group counseling, advocacy, referrals, and follow up.

Supervision Received: Works under the supervision of the Deputy Director; attends weekly management team meeting.

Supervision Exercised: Direct supervision of nonresidential staff. Orients and supervises new employees, contract staff, interns, and volunteers.

Duties and Responsibilities: These may not include all duties and responsibilities for the Nonresidential Director. Others may be added or substituted at discretion of supervisor as service delivery needs arise.



o   Provides crisis intervention when appropriate, screening and assessment services to victims of DV; assigns intakes for nonresidential services.

o   Insures advocacy and follow up services as needed; acts as liaison between local agencies and clients when necessary; oversees the completion of child abuse reports when necessary in a timely manner

o   Oversees counselors case planning, setting goals with client, assessing need for further services, termination, follow-up, and back-up planning.

o   Provides regular supervision to nonresidential staff, facilitates weekly team meeting and conducts timely evaluations on staff performance in accordance with personnel policies. Responsible for reviewing correct timesheets for work and submitting them for payroll.

o   Oversees the operations for maintaining complete client files, including standard forms and progress notes; records all client contact; prepares and collects statistical data on a monthly, quarterly, yearend/regular basis. Maintains confidentiality within the team within the limits as perceived by law.

o   Resolves issues or problems among staff utilizing conflict resolution and skills.

o   Assists in overseeing best practices for safety and security for clients are followed

o   Manages a client caseload and conducts both individual and group therapy sessions.


Community Work


o   Develops awareness of community resources available for referral purposes.

o   Participate in speaking engagements when possible.


Knowledge, Skills and Abilities:

·        Prior supervisory experience of clinical staff and nonclinical staff helpful.

·        Operational knowledge of counseling and crisis intervention methods.

·        Knowledge of domestic violence and its effects on the family.

·        Ability to exercise the skills of a counselor, i.e., good listening skills, supportive confrontation, etc.

·        Ability to develop a relationship with staff and clients; ability to be sensitive to staff and     client needs.

·        Ability to utilize case-planning skills, including goal setting and termination planning.

·        Serve as an inspirational leader, maintain and develop a strong team and coordinate with all programs at Gateway.

·        Ability to maintain professional working relationships with fellow workers, police, and other agency personnel.

·        Ability to multi-task and manage deadlines including the gathering and reporting of statistics of the Nonresidential Program.

·        Commitment to on-going education.

·        Utilize appropriate and effective crisis intervention skills in stressful or threatening situations.

·        Strong problem-solving skills

·        Strong oral and written communication

·        Trained or experienced in using trauma-informed care

·        Sensitivity to cultural and socioeconomic characteristics of population served.

·        Knowledge of local housing resources.

·        Bilingual skills preferred.

Required Education:

Master’s degree in social work, psychology, counseling, or a related field required
DORA licensure required (LPC, LCSW, or LMFT)
Required Experience:

At least five (5) years’ experience in the social services field to include two (2) years’ experience in program management
2 years’ experience in clinical work

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