SYNOPSIS: This position is for a bilingual advocate (English and Spanish speaking). The person in this position is responsible for providing advocacy to domestic violence and/or sexual assault clients. Advocacy includes, but is not limited to, support, safety planning, information and referrals, assistance with the protective order process, court support, crisis intervention, hospital call-outs and community outreach and education.
· Utilize bilingual skills to serve survivors of domestic and sexual violence
· Provide crisis intervention, information, referrals, safety planning, and support in person and on the phone; complete follow-up with survivor per department policy
· Provide assistance with the protective order process
· Provide education and information to the survivor to support informed choices
· Maintain confidentiality as directed by the survivor and in compliance with Colorado statute
· Work cooperatively with other agencies and individuals involved with the survivor to assure comprehensive service delivery to the survivor and children
· Provide on-call services to survivors of sexual assault or domestic violence to area hospitals.
· Deliver programs and services in a manner that is respectful and sensitive to the survivors’ cultural experience
· Identify gaps in the systems that survivors navigate and address those gaps appropriately
· Conduct community education presentations, training, and outreach as needed
· Recommend multicultural services, programming, and outreach as appropriate
· Provide training, instruction, guidance and support to volunteers and interns
· Assist with translating materials from English into Spanish
· Understand department objectives and how they relate to the goals of the agency
· Provide support to other departments
· Prevent, identify, and remove discriminatory barriers in services provided
· Work with Advocacy Manager to further develop bilingual resources and advocacy for survivors
· Complete documentation of initial survivor meeting, e.g. Intake and Contact Summary notes, and any additional documentation associated with survivor contacts per department protocol
· Maintain survivor records in a timely and accurate manner
· Communicate and follows up on necessary information
· Assist in collecting and entering client statistics for program management and grant reporting
· Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of and interactions with individuals who are diverse from ourselves
· Recognize the importance of multicultural sensitivity, responsiveness to, knowledge of, and understanding about diversity
· Apply the principles of multiculturalism and diversity in training and staff development.
· Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members
· Use organizational change processes to support culturally informed organizational policies and procedures
· Commit to TESSA’s organizational mission, vision, and operating philosophy
· Treat survivors with respect, dignity, and empathy
· Attend staff, other relevant meetings, trainings, and in-services
· Other duties and projects as requested by manager
QUALIFICATIONS AND REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills and/or abilities required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· B.A. or B.S. Degree preferred
· Fluency in Spanish required
· Two years relevant experience; equivalent combination of education and/or experience may be considered.
· Knowledge of domestic and sexual violence issues and experience working with DVSA victims
· Excellent organizational, communication, problem solving, and inter-personal skills
· Attention to detail
· Displays a positive attitude, works well with others, and accepts direction well.
· Ability to work well under stressful and emotionally-taxing circumstances and engage in effective self care.
· Ability to empathize, encourage and guide
· Available to work evenings or weekends when necessary
· Must be proficient in Microsoft Office and have general computer skills
· Possess vision and hearing sufficient to work on a computer, on the phone and in person
· Ability to lift 50lbs, intermittently
· Valid driver’s license and car insurance
· Must be willing to complete background checks
· Ability to read, write and speak English and Spanish
· Fluency in ASL preferred
The following experience/knowledge is not required but helpful:
· Background in direct services for battered women or sexual assault programming
· Familiarity with the criminal and civil court system
· Experience in community organizing
· 14 paid holidays
· 3 personal days
· Accrued PTO
· Accrued Sick Time
· Health Insurance
· Dental Insurance
· Vision Insurance
· 401K with employee match
· Flexible work hours
PAY RATE: $17-$19/hr DOE
To apply for this job please visit www.tessacs.org.